Job Ref: MF9291

Senior Leadership

Senior Leadership

Senior Leadership

Senior Director, Customer Platforms

Salary: Competitive

Location: Remote, UK

Job Type: Full Time

The Role:

A highly prosperous business providing B2B software solutions is looking for a Senior Director to join and improve their Customer Platforms department. You’ll be a driven leader who prioritises digitalisation. You’ll have created and led a high-performing engineering team within an enterprise firm and led a customer platforms strategy at scale. We are specifically looking for individuals who have run a Salesforce function previously .  Experience with Salesforce change is also desirable. 

Key Responsibilities:

You will be leading our client’s digital strategy and directing their company’s future growth as the Senior Director of Customer Platforms. You will be able to do the following:

 

  • Develop and put into action a digital strategy that supports our clients’ long-term growth goals and keeps them ahead of the competition.
  • Direct the Customer Platforms function’s strategic direction to meet important goals and spur innovation throughout the company.
  • Act as a catalyst for change by putting automation first, revolutionising company operations and improving client and employee experiences.
  • Oversee the transition to a self-service, automated, and efficient operating model. Work with cross-functional managers to implement the digital plan into action.
  • Find and use innovative tools and methods to improve interactions with coworkers and customers while establishing benchmarks for the sector.
  • Have a say in how decisions are made at the highest levels by interacting with executive executives about negotiations, risk management, financial control, and strategic planning.
  • Manage customer platforms and the experience cycle, incorporating budget control, risk mitigation, and prioritisation to achieve objectives.

Key Requirements:

Key requirements:

 

  • Experience with running a Salesforce function.
  • At least five years in a comparable position with track record of success in technology-driven customer experience delivery and digital transformation.
  • Proven track record of managing and spearheading enterprise engineering operations while demonstrating outstanding team leadership abilities.
  • Capacity to work together and successfully persuade CxO leaders, with excellent communication and negotiation abilities.
  • Extensive familiarity with Salesforce to promote platform excellence.
  • Outstanding knowledge of client platforms in the areas of customer success, marketing technology, and sales, together with a sharp eye for technical solutions and business procedures.
  • Experienced in managing teams of around 30 and budgets of up to 10 million.

 

This is a great opportunity to manage an exciting digital transformation and strategy on key products within a successful and growing business.

If this is the right role for you, please apply with your CV for consideration now.

 

Remote working with occasional visits to offices in UK.

Your Senior Leadership point of contact is:

Senior Leadership

Job Ref: MF9291

Senior Leadership

Senior Director, Customer Platforms

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